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Why Choose Us
Through years of accumulated technical expertise, we have filed over 60 independent product patent applications while expanding into the smart home sector. We strive to provide customers with high-quality products and professional ergonomic solutions.
Product & Design Innovation
Starting from real-world application scenarios and global market demands, we define clear product positioning and design direction.
End-to-End Quality Management
Through standardized management of raw materials, suppliers, and processes, quality control is shifted upstream—prior to manufacturing.
Automated Manufacturing
Automated production systems reduce human variables, ensuring manufacturing precision and product consistency.
Advanced Quality Validation
Comprehensive in-house laboratory testing—including displacement, noise, vibration, and load capacity—verifies product stability and reliability.
Supply Chain Collaboration
By deploying a global supply chain, we secure core technologies, production capacity, and long-term delivery stability. In parallel, our global delivery and after-sales network continuously gathers real-world usage feedback.
Long-Term Quality Assurance
AOKE provides a lifetime warranty on standing desk columns, while other core components are covered under a tiered warranty system.
FAQ
Product-related
Installation-related
Troubleshooting

1. Why Choose AOKE Ergonomic Products?

① Fully Customizable

AOKE excels in meticulous customization. From product dimensions and structural design to color schemes, we offer comprehensive personalization across all stages to precisely match your usage scenarios and aesthetic preferences.

 

② Exclusive Extended Warranty

All AOKE height-adjustable desks come with a “5+2” warranty service (five-year warranty on the desk frame / two-year warranty on the electric control system).

2. How to troubleshoot product malfunctions?

You may follow these steps to resolve the issue:

 

A: Self-Troubleshooting

Refer to the product manual or visit the AOKE official website: [Service Support] → [FAQ] → [Troubleshooting] to attempt a quick fix.

 

B: Contact Customer Service

If the issue persists, please reach out to us via the official customer service hotline or online chat. We will provide a solution promptly.

3. What features does the AOKE height-adjustable desk [Online 3D Configuration] offer?

Freely choose tabletop colors, tube styles, and leg combinations

Customize accessory selections to complete your personalized desk configuration

View product details with 360° panoramic previews

Submit your configuration request with one click—a dedicated customer service representative will contact you shortly

1. How do I set up the height memory function?

Depending on the number of memory keys for different specifications and models, the Desk Converters can store up to n memory points:

· Adjust the desktop to the target height

· Press the [S/M] function key → The digital display shows “S-” (flashing)

· Simultaneously press [1] to [n] to complete storing the memory height

2. How do I perform the initialization operation for the height-adjustable desk?

When the system malfunctions or the hand controller displays “RST,” initialize the height-adjustable desk:

a) Enter initialization mode

· Press and hold the “▼” button until the motor stops, then release

· Press and hold “▼” for 5 seconds to automatically enter initialization mode

3. Note: Must maintain pressure throughout; releasing will cancel initialization

b) Confirm completion

· A beep indicates successful initialization

3. How should I adjust the misalignment of the crossbeam holes caused by external factors?

· Measure the lengths of the two diagonals of the beam using a tape measure.

· Adjust the two diagonal lengths to be equal, and the hole positions will align.

4. How to address the frequent occurrence of error code E05 during the lifting process?

a) Installation Status Check

· Verify that the height-adjustable desk control box and hand controller are securely fastened to the tabletop

(If the control box remains tilted, it will continue to trigger false E05 errors during subsequent height adjustments)

1. How to Troubleshoot Common Issues with Height-Adjustable Desks?

Please select the corresponding solution based on your product type:

 

I. Dual-Motor Products

1. How to resolve shaking after installing a dual-motor height-adjustable desk?

Check the installation status of key components:

① Verify that screws securing the motor housing to the crossbeam are tightened

② Verify that screws connecting the center of the crossbeam to the movable rod are tightened

 

II. Single-Motor Products

1. Uneven legs after reset in single-motor products

Scenario ①: Auxiliary leg assembled higher than main leg

Steps:

· Remove auxiliary leg

· Manually push to lowest mechanical limit

· Reinstall traditional rod

 

Scenario ②: Main leg pre-elevated

Steps:

· Completely remove traditional rod

· Lower main leg to lowest position, then reinstall following steps

2. Abnormal Noise from Drive Shaft in Single-Motor Products

This issue occurs due to friction between the drive rod and the motor housing. You can resolve it by pulling the drive rod outward slightly.

Note: If the above method fails to resolve the problem, please contact the Aoke customer service team!

3. Error Code Meanings and Handling Methods

Error code  Instruction Processing Method
E01 Main power supply voltage exceeds 45V Check the main power supply
E02 The height deviation between the lead screws exceeds 1 cm Reinitialize
E04 Desk Converters connection or communication error Inspect the hand controller cable
E05 Obstruction Stop Display Display Stops When Blocked Release the button and restart
E06 Main power supply startup failed, voltage below 20V Replace the main power supply, or check the main power supply connection cable
E07 Protection when the main power supply is operating, below 20V Power cycle
E08 The desktop tilts when running. Reinitialize
HOT Power supply temperature is too high, or has been running for more than 2 minutes within the past 18 minutes Wait for the power supply to cool down, or let the system rest for 18 minutes before restarting.
E11 Motor 1 is not connected. Check the wiring of Motor 1
E12 Motor 1 Current Sampling Channel Error Replace the control board
E13 Motor 1 has a phase loss; a phase wire is disconnected. Check whether the motor's phase wires are connected incorrectly.
E14 Motor 1 Hall sensor error, or Hall sensor wire disconnected Check the Hall sensor signal, or replace the motor 1 connection cable.
E15 Motor 1 Internal Short Circuit Replace the motor
E16 Motor 1 Locked Rotor Reinitialize
E17 Motor 1: Incorrect rotation direction Swap the motor wires or Hall sensor wires
E18 Motor 1: Overloaded due to excessive load. Reduce load
E21 Motor 2 is not connected. Inspect the wiring connections for Motor 2
E22 Motor 2 Current Sampling Channel Error Replace the control board
E23 Motor 2 has a phase loss; a phase wire is disconnected. Check whether the motor's phase wires are connected incorrectly.
E24 Motor 2 Hall sensor error, or Hall sensor wire disconnected Check the Hall sensor signal, or replace the motor 2 connection cable.
E25 Motor 2 Internal Short Circuit Replace the motor Replace the motor
E26 Motor 2 Locked Rotor Reinitialize
E27 Motor 2 incorrect rotation direction Swap the motor wires or Hall sensor wires
E28 Motor 2 overload due to excessive load Reduce load
E31 Motor 3 Not Connected Inspect the wiring connections for Motor 3.
E32 Motor 3 Current Sampling Channel Error Replace the control board
E33 Motor 3 phase loss, phase wire disconnected Check whether the motor's phase wires are connected incorrectly.
E34 Motor 3 Hall sensor error, or Hall sensor wire disconnected Check the Hall sensor signal, or replace the motor 3 connection cable.
E34 Motor 3 Internal Short Circuit Replace the motor
E36 Motor 3 Locked Rotor Reinitialize
E37 Motor 3: Incorrect rotation direction Swap the motor wires or Hall sensor wires
E38 Motor 3 overload due to excessive load Reduce load
E40 The controller in the series connection has lost connection. Inspect the connection cables between the main and auxiliary control boxes.
E41 Serial signal error Inspect the connection cables between the main and auxiliary control boxes, or replace the controller.
E42 Memory error Replace the controller
E43 Obstruction Stop Sensor Error Replace the controller
E91 Motor 1, Motor 2, and Motor 3 are all disconnected. Inspect the three connecting wires.